Frequently asked questions
Do I have to sign a contract?
Normally, yes. After our initial meeting, you will receive a proposal that will act as a contract. It will outline the scope of the work, the price you are expected to pay, and the timeline it will be completed. The contract protects both of us, ensuring that both parties fulfill their obligations as outlined.
Can I read your past client reviews or testimonials?
Yes! Please check my most recent reviews or if you're looking one that would relate to your project, please let us know and we will get you a sample.
How much do you charge per hour?
Hourly rates depend on project and scope of work. Each project is different and it may require other unique fees such as professional photos, hosting fees, domain name purchasing.
How often will I hear from you?
I have a hard deadline for responding to client calls and emails within 24 hours during the week and next business day if over the weekend or holiday. During some more extensive projects, there may be periods of a week or two that you will not hear from me. Work stages are outlined in the work proposal.
Are you willing to collaborate with my in-house marketer or designer?
Absolutely, I love working with teams as they lead to the best results.
What is your design process?
First, we will discuss the basics of your design. I will create a drawn draft to get to a basic concept. From there, I will start making drafts to help get closer to the end project. With most designs, I offer two rounds of revisions.
Do you outsource any of the work?
Depends on the project. I often recommend hiring a professional photographer. Professional photography adds a level of professionalism that cannot be beaten. If hiring other professionals is out of your budget, we can discuss what we can do, and produce the best possible product.
Will you maintain my website to make sure it stays up-to-date?
Yes. We will discuss the maintenance of the site at the start of the project. Avoid out-of-date content, broken links, and common errors by hiring a professional to maintain the site.
What would it cost to hire you for basic website maintenance?
Basic website maintenance starts at $50 a month. Monthly checkups include preventing broken links, addressing mobile responsiveness errors, and performing small content updates.
I don't own a domain or URL, will you buy it for me?
Yes. If you are not sure what your domain you want - we can discuss potential options. You will want to try to find a short, easy to remember, and on-brand name.
What is the difference between a domain and hosting?
- Domain: A domain is like a street address. This unique address takes internet users where you store your website files. You get to choose a .com, .edu, .net or unique ending. - Hosting: Hosting is the area where you store your files on the internet. You can host web pages in the form of HTML, CSS, Javascript or you could share a PDF file. Hosting is like paying for Dropbox, it's the place where you store all of the content for your website.
How can I save money on my domain and hosting?
With most providers, you can save money by prepaying for years of service. Many places allow you to pay for up to 5 years at a substantial discount, saving you bundles of cash.
What are backlinks, and why do they matter to my website?
Backlinks are simply links from someone else's website to yours. Search engines such as Google use the number and quality of the links to help determine your website's legitimacy.
Can I have a custom email address?
Absolutely! It is easy to set up an email address with your unique URL after the @. I can also set up your account with Google if you want to connect with the Google Suite.
Which social media channels do you recommend, and why?
It varies depending on the basis of the business. Some businesses do well on one platform while others do well on other. That said, you should have a presence on Facebook, Instagram, and possibly LinkedIn, and Twitter.
What growth should I expect in my social media accounts?
Each platform has industry standards for social media growth. We can discuss the current standards during the consultation.
What should I consider when making my social media strategy?
Your page's engagement rate is a top metric. Social media is supposed to be social. Engagements often leads to your phone ringing or messages from qualified customers.